This Privacy Policy explains how Prestige Bollards Ltd ("we", "us", "our") collects, uses, stores, and protects personal information about visitors to our website and customers of our installation services. We are committed to handling your data lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Prestige Bollards Ltd is a company registered in England & Wales providing driveway bollard supply and installation services across London. We are the data controller responsible for your personal information.
Contact: +44 7904 344662 · WhatsApp
2. Information We Collect
We collect the following types of personal information:
- Contact details — name, address, telephone number and email address you provide when requesting a quote, booking an installation or contacting us.
- Property and job details — the installation address, photographs of your driveway, product selection and access requirements.
- Billing information — invoice and billing addresses; payment is handled by our bank or a third-party processor and we do not store full card numbers.
- Communications — copies of WhatsApp messages, emails, calls and any feedback you send us.
- Website data — IP address, browser type, pages visited, and cookie data collected via Google Analytics and Google Ads conversion tracking.
3. How We Use Your Information
- To provide quotes and carry out installation work you have asked us to perform.
- To process payments and issue invoices and warranty certificates.
- To communicate with you about your booking, including reminders, completion confirmations and signature sign-off.
- To honour our warranty and guarantee commitments.
- To improve our website and services, and to measure the effectiveness of our advertising.
- To comply with our legal obligations (for example, tax and accounting records).
4. Lawful Basis
We process your data on the basis of contract performance (to deliver the services you have asked for), legal obligation (for tax and record-keeping), and legitimate interest (for service improvement and direct marketing to existing customers, where permitted).
5. Sharing Your Information
We do not sell your personal data. We share it only with:
- Our installation engineers, who need it to attend your property.
- Trusted service providers — including our hosting provider, email delivery service (Resend), payment processors and accounting software — who act on our instructions.
- Regulatory or law-enforcement bodies where required by law.
6. How Long We Keep Your Data
We retain customer records for as long as necessary to deliver our services and honour our 3-year warranty, and for at least six years after the end of the financial year in which the work was carried out, to meet HMRC requirements. Quote enquiries that do not lead to a booking are deleted within 24 months.
7. Your Rights
Under UK GDPR you have the right to access your personal data, correct inaccuracies, request erasure, object to processing, and request data portability. To exercise any of these rights, contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk).
8. Cookies
Our website uses essential cookies and analytics cookies (Google Analytics) to understand how visitors use the site, plus Google Ads cookies for conversion measurement. You can control cookies through your browser settings.
9. Security
We use industry-standard measures to protect your data, including TLS encryption in transit and access controls on our admin systems. No internet transmission is 100% secure, but we take reasonable steps to safeguard your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of the page reflects the most recent change. Material changes will be communicated to active customers by email.